Privacy Policy

Root & Branch Landscape Design LLC, doing business as Root & Branch Landscapes (“Root & Branch,” “we,” “our,” or “us”), respects your privacy. This Privacy Policy describes how we collect, use, and share information when you visit www.rootandbranchdesign.com (the “Site”) or contact us about our landscape design, project management, consulting, or maintenance crew training services.

Information we collect

Information you provide directly. When you submit our contact form, we collect your first name, last name, email address, phone number, project location, how you heard about us, the service you’re interested in, and any message you include.

Information collected automatically. When you visit the Site, our hosting providers and analytics tools may collect technical information including IP address, browser type and version, device information, referring URL, pages viewed, and timestamps.

Cookies and tracking technologies

We and our service providers use cookies and similar technologies to operate the Site and understand how it’s used:

• Strictly necessary cookies set by our hosting infrastructure (Cloudflare and Webflow) to keep the Site secure and functioning correctly.
• Analytics cookies set by Google Analytics to help us understand which pages are popular and how visitors navigate the Site.
• Advertising cookies set by Meta Pixel to enable us to show relevant content to people who have visited our Site.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or notify you when cookies are being set.

How we use your information

• Respond to your inquiries and discuss potential projects
• Schedule consultations, meetings, and site visits
• Send you marketing emails about our services (with the ability to opt out at any time)
• Provide quotes, estimates, and project materials
• Manage and deliver projects you’ve engaged us for
• Comply with legal and tax obligations
• Improve the Site and our services

How we share your information

We share information with the following categories of recipients:

• Subcontractors and installation partners receive project-relevant information (including client name and project address) when they’re engaged on a project you’ve contracted with us for.
• Our accountant and bookkeeping software (QuickBooks) receives invoicing and payment information.
• Our email marketing provider receives email addresses and names of subscribers to our newsletter.
• Hosting and infrastructure providers (including Webflow, Cloudflare, and Google) process information automatically as part of operating the Site and analytics.
• Legal authorities and professional advisors if required by law, court order, or to protect our legal rights.

We do not sell or rent your personal information to third parties for their own marketing purposes.

Data retention

We retain contact form submissions and customer records indefinitely so we can serve repeat customers and respond to follow-up inquiries. Marketing email subscribers can request removal at any time. You may request deletion of your information by emailing christina@rootandbranchdesign.com.

Your privacy rights

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to know — request a description of the personal information we have collected about you.
• Right to delete — request that we delete personal information we have collected about you, subject to certain exceptions.
• Right to correct — request correction of inaccurate personal information.
• Right to opt out of sale or sharing — we do not sell personal information; you may also opt out of sharing for cross-context behavioral advertising.
• Right to non-discrimination — we will not discriminate against you for exercising your rights.

To exercise any of these rights, email christina@rootandbranchdesign.com. We may need to verify your identity before responding.

Children’s privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children. If we learn we have collected information from a child under 13, we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. The “Effective date” at the top reflects the most recent update. Material changes will be communicated by updating the date and, where appropriate, by notice on the Site.

Contact us

Questions about this Privacy Policy or about how we handle your information?

Root & Branch Landscape Design LLC (operating as Root & Branch Landscapes)
6285 E. Spring St., Ste. 383
Long Beach, CA 90808
Email: christina@rootandbranchdesign.com
Phone: (562) 249-5050